Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through https://threadvox.store. By placing an order, you agree to the terms below.

1. Shipping Destinations

THREADVOX currently ships only to eligible addresses within the United States.

Delivery to P.O. boxes, APO/FPO addresses, U.S. territories, and certain remote locations depends on the product and carrier. Available shipping methods will be displayed at checkout.

2. Made-to-Order Production

Most THREADVOX products are made specifically after an order is placed.

Production normally takes approximately 2–7 business days. Business days exclude weekends and U.S. public holidays.

Production may take longer during product launches, holidays, unusually high order volume, supplier disruptions, or other circumstances outside our reasonable control.

Unless a different timeframe is clearly disclosed before purchase, we will ship the order within 30 days of receiving a properly completed order or contact the customer with available options.

3. Estimated Transit and Delivery

After production, standard delivery within the United States generally takes approximately 3–10 business days.

The estimated total time from order placement to delivery is normally 5–17 business days.

Delivery estimates are provided in good faith but are not guaranteed arrival dates. Carrier delays occurring after shipment might be outside THREADVOX’s direct control.

4. Shipping Rates and Free Shipping

All available shipping rates are displayed at checkout before payment.

Orders containing two (2) or more eligible physical items qualify for free standard shipping to eligible United States delivery addresses. The items may be the same product or different products.

Free shipping applies only to standard shipping and does not include expedited shipping. Gift cards, digital products, replacement items, and any products expressly excluded from the promotion do not count toward the two-item minimum.

If an order is modified or partially canceled so that fewer than two eligible items remain, the order may no longer qualify for free shipping.

Any additional restrictions will be disclosed before checkout. THREADVOX will not add undisclosed shipping charges after an order has been placed.

5. Third-Party Fulfillment and Split Shipments

THREADVOX works with third-party print-on-demand and fulfillment partners.

Products in the same order may be produced at different facilities and delivered in separate packages. Customers will not be charged additional shipping solely because THREADVOX divides an order into multiple shipments after purchase.

6. Order Confirmation and Tracking

Customers will receive an order confirmation email after placing an order. A shipping confirmation containing tracking information will be sent when tracking becomes available.

Tracking may take 24–72 hours to update after a label is created. Label creation does not always mean that the carrier has physically received the package.

7. Order Review and Security Holds

To protect customers and THREADVOX from fraud, an order may be temporarily held while payment, billing, shipping, or identity information is reviewed.

We may contact the customer for additional information. If the information cannot be verified within a reasonable time, we may cancel the order and issue a refund to the original payment method.

8. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact threadvoxus@gmail.com immediately if an address needs to be corrected. We will make reasonable efforts to update it, but changes cannot be guaranteed after production or fulfillment has begun.

If THREADVOX or its fulfillment partner sends an order to an address different from the address confirmed by the customer, THREADVOX will be responsible for correcting the error.

If an order is delayed, returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable reshipping or reproduction costs.

9. Cancellations and Modifications

Orders enter production quickly. Cancellation, product changes, size changes, color changes, or address changes are not guaranteed after an order has been submitted.

If an order has not entered production, we will make reasonable efforts to approve a cancellation or modification.

Once production has begun, cancellation or modification may no longer be possible, except where required by applicable law or covered by our Return and Refund Policy.

10. Delivery Delays

If we cannot ship within the timeframe promised at the time of purchase, we will notify the customer and provide a revised shipping date.

The customer may either:

• Accept the revised shipping date; or

• Cancel the affected unshipped order for a full refund.

If we determine that an order cannot be fulfilled, we will cancel it and issue a prompt refund, including applicable shipping charges paid for the unshipped merchandise.

11. Lost Packages in Transit

If tracking has not updated for an unusual period or a package appears lost before delivery, contact threadvoxus@gmail.com as soon as possible and no later than 30 days after the latest estimated delivery date.

THREADVOX will work with the fulfillment provider and carrier to investigate.

If the carrier or fulfillment provider confirms that a package was lost in transit, THREADVOX will provide an appropriate replacement or refund at no additional cost to the customer.

12. Packages Marked as Delivered

If tracking shows “delivered” but the package cannot be located, the customer should:

• Check the mailbox, delivery area, reception desk, and other secure locations.

• Ask household members, neighbors, or building management.

• Allow up to 48 hours because some carriers record delivery before the package is located.

• Contact the carrier using the tracking number.

• Contact THREADVOX promptly, preferably within 7 days and no later than 30 days after the recorded delivery date.

THREADVOX will assist with a carrier investigation. A refund or replacement is not automatic when the carrier provides valid proof of delivery to the correct address.

However, THREADVOX will review the available evidence fairly and comply with applicable consumer protection law.

13. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what was ordered, contact threadvoxus@gmail.com within 30 days of delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping label

If the claim is approved, THREADVOX will provide a replacement or refund at no additional cost. Customers will not be required to pay return shipping for an error caused by THREADVOX or its fulfillment partner.

14. Returned, Refused, or Unclaimed Packages

Do not refuse a package or send it to an address shown on the shipping label unless THREADVOX has provided written instructions.

If a package is returned because the customer refused delivery, failed to collect it, or supplied incorrect information, THREADVOX may require payment of reasonable reshipping or reproduction costs.

No such charge will apply when the return was caused by an error made by THREADVOX, its fulfillment partner, or the carrier.

15. Shipping Charge Refunds

Original shipping charges are non-refundable after successful delivery, except when:

• The order was incorrect, damaged, or defective;

• The shipment was confirmed lost;

• THREADVOX cannot fulfill the order;

• THREADVOX shipped to an address different from the confirmed address; or

• A refund is required by applicable law.

16. Contact Us

For shipping questions or claims, contact:

THREADVOX

Operated by: DUCMANH GLOBAL LLC