Refund policy
RETURN & REFUND POLICY
At THREADVOX, every item is made to order. Please review your size, color, design, and shipping information carefully before completing your purchase.
30-Day Quality Guarantee
Please contact us within 30 days of delivery if your item arrives damaged, defective, misprinted, or materially different from what you ordered. If your claim is approved, we will provide a replacement or refund at no additional cost.
To submit a claim, email threadvoxus@gmail.com and include:
• Your order number
• A description of the issue
• Clear photos of the item, packaging, and shipping label
• Any other information reasonably requested to review the claim
Do not discard the product or packaging until your claim has been resolved.
Made-to-Order Products
Because our products are made specifically for each order, we do not accept returns or exchanges for:
• Choosing the wrong size or color
• Changing your mind
• Accidental or duplicate orders
• Minor variations in color, print placement, or appearance caused by different screens or production processes
• Items that have been worn, washed, altered, damaged, or used
• Incorrect or incomplete shipping information provided by the customer
Please review the product description and size guide before ordering.
Cancellations and Order Changes
Orders enter production quickly. Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation or modification after an order has entered production.
If production has already started, the order cannot normally be canceled, changed, or refunded unless the product is defective or applicable law requires otherwise.
Incorrect, Damaged, or Defective Items
If we sent the wrong item, or your product arrived damaged, defective, or misprinted, contact us within 30 days of delivery. Once approved, THREADVOX will cover the reasonable cost of replacement or provide a refund.
Depending on the circumstances, we may require additional photographs or request that the item be returned. Do not send an item back without written authorization.
Shipping Address Issues
Customers are responsible for entering a complete and accurate shipping address at checkout. If an order is returned, lost, or undeliverable because the address provided was incorrect or incomplete, additional production or shipping charges may apply.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the carrier. Contact us promptly so we can assist with an investigation. A replacement or refund is not guaranteed when the carrier confirms delivery to the address provided at checkout.
Lost Packages
If tracking has not updated for an unusual period or the package appears to be lost in transit, contact us at threadvoxus@gmail.com. We will review the tracking information and work with the fulfillment provider or carrier to determine an appropriate resolution.
Approved Returns
Do not return products to the address shown on the package or to our business address unless instructed to do so in writing.
If a physical return is required, we will provide the correct return address and instructions after approving the request. Unauthorized returns may not be accepted. Except for damaged, defective, or incorrect items, any approved return shipping costs are the customer’s responsibility.
Refunds
We will notify you when your claim or return has been reviewed. If approved, the refund will be issued to your original payment method.
Banks and payment providers may require 5–10 business days to display the refund after it has been processed. Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
Contact Us
For questions about returns, replacements, or refunds, contact:
THREADVOX
Email: threadvoxus@gmail.com
Website: https://threadvox.store
This policy does not limit any rights available to you under applicable consumer protection law.